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eGain Issued Three Patents in Real-Time Collaboration Across Digital and Voice

07-May-2015 | Source : AG-IP News | Visits : 5875
SUNNYVALE, California – eGain  announced in a press release the issuance of three patents to it by the US Patent Office. These patents are in the domain of rich, personalized customer collaboration across digital and voice channels.

Patent for invention 8682977 B1: Annotated chat, where customers can place chat text on specific areas of web pages to chat in context.

Patent for invention 8676895 B1: Concurrent cobrowse and phone interaction, where the phone conversation is enriched with simultaneous digital context and content.

Patent for invention 8825734 B2: Personalized digital navigation, where websites reduce customer effort by offering navigation and information presentation options—based on the user’s identity, preferences, and real-time interaction history—in a consistent manner across websites.

“Research studies show that customer frustration due to high effort is the biggest predictor of disloyalty,” said Ashu Roy, eGain CEO. “We can enable businesses to dramatically reduce that effort with these innovations in digital engagement.”

eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. To find out more about eGain software, visit
Headquartered in Sunnyvale, California, eGain has operating presence in North America, EMEA, and APAC. To learn more about us, visit or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).

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